Frequently asked questions

How can I order Oriflame products?

Our products are sold through a global network of independent Consultants. You can order products in two different ways:

Become a VIP Customer
Becoming an Oriflame VIP Customer is free and gives you access to lots of exclusive benefits, such as free delivery with orders over 72$ and access to the Beauty Rewards Shop. To become an Oriflame VIP, get ready to place an order and go through the check-out process on the Oriflame website. You will be asked to submit a password and this will create an VIP Customer account.

*Clinically proven results using full skincare routine versus either untreated skin or simple routine for NovAge True Perfection, Time Restore, Ecollagen, Ultimate Lift.

How can I access My Pages?

Once you have registered and activated your account, you will be sent an email with your Consultant Number, Registered email address and Password.

Then, using that information, click on the ‘Sign In’ icon in the top right of the page. Fill in your log in details and you will be taken to My Pages

How can I order samples?

Beauty Consultants can access the Sample Shop and the Samples and Stationery list in My Pages.

Where can I find information on my Order History and Subscriptions?

In the Order Tab on My Pages, you will find links to your Order History, Subscriptions and Out of Stock products.

Your Order information is also conveniently summarised for you with the infographic on the Order Page within My Pages.

How Can I Get Started ?

As a new Beauty Consultant you will have a more experienced Consultant as a Sponsor, who will be coaching, guiding and assisting you. Your Sponsor will introduce you to Oriflame and help you with all the necessary information you need in the beginning, such as the Welcome Programme, Fast Start Programme and the First 90 Days Programme.

Oriflame Online Guidelines

At Oriflame, we support your ambition to grow your business both offline and online. Please be aware that Oriflame has several guidelines when it comes to your online presence as a Consultant. Read the PDF guide below to make sure you comply with our online policies

>> Click to download our Digital Advertising and Communication Guidelines

If you are unsure if your online presence adheres to our guidelines or have any questions, please contact our Customer Care team for more information.
Contact information can be found in our Customer Service area

Contact Us

We encourage you to get in touch with us if you did not find the answers you were looking for here at Oriflame’s Customer Service. We value your opinion, and we look forward to hearing from you.


Please fill in the form below if you would like to email us. You are also welcome to email us directly at We will try to answer your query within 24 hours.

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If you wish to contact us you can call our customer service on +961-1-491124/5/6, +961-3-182217 Monday – Friday between the hours 09:00 am to 6:00 pm.

Batch codes

  1. Why do we need it?
  2. Cosmetic products


1. Why do we need it?

The batch code tells us when the product was made. It also tells us where it was made and by whom. In case of quality issues we use the batch code to find the root cause to the problem and potentially also to stop other faulty products from being sold. So please help us by giving us the batch code related to your product claim.


2. Cosmetic products

The batch code is 4 or 5 characters long and is a combination of letters and numbers. Example: LD7P1. The batch code is not to be confused with the products expiry date, which typically is listed close to the batch code. How to find the batch code on the product is different, depending on the type of product. On the below picture you can see some examples on where to find the batch code on different products.